Terms and conditions for staying in North Devon at Ettiford Farm Cottages

Thank-you for visiting our website; we hope you will come and stay at ETTIFORD FARM COTTAGES; however, before you book please read the following: THINGS YOU NEED TO KNOW BEFORE BOOKING

Terms & Conditions
‘Applicants’ is the term used for those clients wishing to hire a property, and ‘Tenant’ is the name given to those applicants who have taken up residency at a property. Any contract is between the Owners of the property and the Applicants or Tenants. BOOKINGS

TELEPHONE or on-line reservations and Bookings made direct to Ettiford Farm Cottages will be held for 5 days subject to the cottage being available for the date requested, pending receipt of £150 deposit.

Direct to Ettiford Farm Cottages: Deposits can only be accepted in writing or on-line via our official booking form. A deposit (as above) should be sent with the form. In the case of a booking made within 8 weeks of the commencement date of the holiday, the full amount should be sent.

Direct to Ettiford Farm Cottages: Final payment: once the booking form is received by the us, the applicants are liable for the payments of the balance of the rent, plus any additional charges, 8 weeks before the holiday commences. We must receive the balance of the rental no later than 8 weeks before your holiday starts. On receipt of the balance, full details of key collection arrangements and directions to the property will be sent.

BOOKINGS TAKEN OUTSIDE OF OFFICE HOURS (Monday - Friday 9 - 5, excluding bank holidays) ARE SUBJECT TO CONFIRMATION ON THE NEXT WORKING DAY

Alternative tariffs: these may be available for short notice bookings, short breaks and low occupancy options.

Last minute bookings: we will usually be able to arrange a last minute break, but normally only outside of school holidays. Please call 08452179355 PAYMENTS DIRECT TO ETTIFORD FARM COTTAGES

1 Price alterations: The owners reserve the right to adjust prices quoted on our website or on details of properties due to errors, omissions or changes in VAT.

2. Methods of payment.
* Cheque made payable to: ETTIFORD FARM COTTAGES
* Payment via BACS/PAYPAL on-line.
We will invoice you.

PETS: A charge of £20 per pet is payable with your booking. DAMAGE DEPOSITS

These are required in the following circumstances and payment will be taken with the balance of the holiday.

• Occasionally where a booking is accepted for a group of friends taking a holiday together the Owners reserve the right to take a £25 per person damage deposit.

In normal circumstances, all damage deposits will be refunded within one month of the holiday, subject to any repairs or renewals.

The address of the company is Ettiford Farm Cottages, Ettiford Farm, Berrynarbor, North Devon, EX34 9RG. CANCELLATION

Please check if you have Holiday Cancellation cover (credit card, annual premium, household) before contacting us to cancel your holiday.

Cancellation should be notified by telephone as soon as possible and confirmed in writing or by email within seven days of the event leading to a cancellation.

1. We may offer a full refund of rental less a £50 administration fee including VAT in the event of cancellation due to death, injury, illness, or summons for Jury Service of any member of the party; or close relative, of the Applicant which may reasonably prevent the Applicant taking their holiday. The term close relative applies to Husband, Wife, Father, Mother, Father in law, Mother in law, Brother, Sister and Children. Cancellation terms do not cover pregnancy or any associated illness.

2. Any illness or injury, which in the opinion of the owner is insufficiently serious to prevent the person taking up their holiday is not covered. Neither does our refund policy cover cancellations, which arise where the Applicant at the time of booking was aware of any illness or medical condition; this also includes Applicants who at the time of booking were on a hospital waiting list awaiting an admission date.
Doctor’s certificates and supporting evidence need to be provided and sent to the Owners, when agreed, no further payments will be due and any previous rental payments refunded (less a £50 administration fee including VAT).

3. However when the cancellation is for a reason not covered by the terms outlined in 1. Above, the booking deposit is forfeit, and the balance still required on the due date.
The owners will make every effort to re-let the property and where this is possible will refund the rental less the original deposit paid. If the booking was made less than eight weeks before the commencement date of the holiday then any refund made due to re-letting will be the total rental less one third. Any expenses that may arise due to re-letting may be charged at our discretion.

4. Terms of cancellation/refund policy terminate by 12 noon on the day prior to commencement of holiday. Should you wish to have Cancellation cover for redundancy for example, please make your own arrangements for additional cover.
All claims to be sent to Ettiford Farm Cottages. SIZE & PARTY

The number of persons stipulated for each property on our website must not be exceeded under any circumstances. We normally class infants as being 2 years old or under. We DO NOT supply cots you must make your own arrangements. The person who completes the booking form certifies these details.

The signatory is authorised to agree to the booking conditions on behalf of all persons on the booking form including any changes.
• The signatory must be over 18 years of age and a member of the party occupying the property.
• The signatory has agreed to take responsibility for the occupying party.
Eligibility - Bookings cannot be accepted from all male or all female parties, and where exceptions are made the Owners reserve the right to take a £25 per person damage deposit. Please see section below for damage deposit information.

Only those listed on the booking form may occupy the premises. USE OF PERSONAL INFORMATION

Information given in the process of booking a holiday will be used solely for this purpose and will not be made available to third parties without your express permission, except where considered essential for the purposes of booking or managing your stay and future stays.

TENANT OBLIGATIONS

• Tenants agree to take reasonable care of the property and ensure that the property and all equipment is left clean and in good order.
• Tenants agree to pay for any losses or damages to the property (except reasonable wear and tear) unless the costs can be fully recovered under the owner’s insurance.
• Tenants agree not to exceed the total number of persons in the property as stated in the details and on the booking form, or share the property, or part with possession of the property.
• Tenants agree to accept responsibility for safety of any pets. At no time should a pet be left alone unsupervised at the property. A charge will be made of £20.00 per pet per week.
• To allow the owner or his agent access to the property for purposes of repair or reasonable refurbishment. • Show due regard for other tenants, when using sports or other equipment, musical instruments or electrical equipment and in the care of their children and/or pet.
• Respect access of other tenants, owners and their agents when parking cars.

OWNER OBLIGATIONS

• Should the property, for reasons beyond the control of the Owners (e.g. Fire, Theft, Sale etc) not be available on the date booked or the property is not available for holiday letting, all rent and any charges paid in full by the Applicant will be refunded in full. The Applicants will have no further claim against the Owner.
• The Owners accept no liability for any act, neglect or default on their part or any person not within their employ, or otherwise under their control, nor for any accident, damage, loss, injury, expense or inconvenience whether to person or property, which the Tenants or any persons may suffer or incur that arise out of the letting, or is in any way connected with the letting.
• The Owners cannot accept a change of holiday property or details to a booking once the deposit has been received. We can accept a change of holiday weeks, however this will need to be agreed with the owner with at least 2 weeks notice prior to commencement date, and is subject to there being availability. Where any changes are made a minimum administrative charge of £25 will be made. For example, changes in party size or additional pet (NB 1 pet only per cottage).
• The Owners aim to ensure that any information provided is accurately conveyed in our literature and the website. There may be small differences as we are always improving our service and facilities. Any changes will be notified to you as soon reasonably practical. We cannot accept responsibility for any changes or claims to the area amenities mentioned in our information, website or by our staff.
• All complaints must be notified to the Owners immediately so that we can investigate the circumstances, and take any necessary action. In no circumstances can compensation be made for any complaints that are made after the tenancy has ended, or where the Tenant has denied the Owners the opportunity to try to put matters right during the tenants stay. HOUSEKEEPING

The cottage summaries aim to give accurate descriptions of the properties. Should there be any specific health or mobility difficulties, which may affect a party member, we request that this be pointed out at the earliest opportunity so the suitability of the property can be established. Access Statements are available from Ettiford Farm Cottages or on the web site.

Damage - Occasionally accidents do happen and any losses must be paid for. Properties are checked and cleaned before arrival but if you have any concerns please contact the Owner, whose details are on this website. Should you find on arrival any damage or non-working items it is important to notify the Owner immediately so that matters can be rectified.

We cannot accept responsibility for any items left behind in your accommodation after your holiday, and would advise you to contact us directly you become aware of this. The cost of posting and packaging will be required prior to the item being returned to you. Any unclaimed items will be disposed of after two weeks.

Our cottages are all barn conversions and were built without benefit of modern techniques. This makes them unique, but they may be subject to slight dampness in long wet periods, we endeavour to ensure that all actions are taken to keep this to a minimum.

We do not permit bike riding, skate boarding or roller blading within the complex for health and safety reasons.

For Health & Safety and Insurance purposes, we are not able to accommodate individuals who are not named on the booking form for extended periods throughout the day, or night. The on-site facilities are for the exclusive use of our guests. Please book your holiday with this in mind.

We operate a recycling policy in line with our local District Council and would ask you to comply with this.

All buildings are NO SMOKING.